Last Modified: June 4, 2025
Collision Sciences Europe OÜ (“CSE”, “we”, “us” or “our”) is a private limited company (osaühing) incorporated and existing under the laws of the Republic of Estonia, and pursuant to the Estonian Commercial Code. Further to our terms of use (the “Terms”), this Privacy Policy sets out how we collect, store and use personal information and cookies. Unless otherwise indicated, any capitalized terms in this Privacy Policy have the same meaning attributed to them in our Terms.
By agreeing to our Terms or by using our CSI Portal (including our mobile applications), you consent to the collection and use of personal information in accordance with this Privacy Policy, which we may update from time to time. When we update or amend this policy, we will provide you with notice either in our mobile applications and/or via email, if you have an account with us. If you do not agree with any such amendments, you must cease using and accessing your account and the CSI Portal.
If you believe that we have not adhered to this Privacy Policy please contact our Privacy Officer by e-mail sent to support@collisionsciences.ca.
PART I: COLLECTION OF PERSONAL INFORMATION
To the extent you (or your users) provide us with, or upload data that includes the personal information of another individual, you represent and warrant that you have that individual’s consent to provide us with their information to use in accordance with this Privacy Policy and our Terms. If you do not have their consent, you agree not to upload or provide us with any such personal information.
To establish an account with us, and in using the CSI Portal, we may collect the following types of personal information:
Full name;
Name of the organization with which you are affiliated (if any);
Billing Address;
Email address;
Phone number, in connection with support services, if required;
Banking and/or credit card information (see below for details);
Vehicle identification numbers (“VIN”) (see below for details);
IP addresses, which interact with our servers, which may be associated with location data;
Website statistics and analytics data regarding your use of the CSI Portal;
Other types of raw data relating to how you interact with the CSI Portal, for example, your browser information and session duration; and
All other information you provide to us, whether on the CSI Portal, in connection with products or services we may offer or otherwise.
While we may collect personal information from you as a user of the CSI Portal, when using our mobile applications to scan vehicles for crash data, we do not ask for and prefer that you do not provide us with any personally identifying information related to:
The vehicle;
Individuals associated with a collision; or
If you are an insurance adjuster, investigator, mechanic or similar third party, any personal information arising from your investigations or services.
This includes not providing us with the names or other personal information of your customers, clients, insured parties, vehicle owners or occupants. As noted above, we do collect VIN numbers for reference purposes, to identify or associate crash scan data with a specific vehicle. However, we do not associate the VIN number with any individual, aside from the name of the account holder who uploaded the corresponding crash scan data.
Payment Processing
We may also collect credit card and payment information from you via a third-party payment processor. As of the last date this Privacy Policy was updated, we use Stripe, Inc., Stripe Payments Canada, Ltd. and their affiliated and related entities, as well as Wise Payments Limited and its affiliated and related entities, to process payments from you. Their privacy policies are available at:
https://stripe.com/en-ca/privacy; and https://wise.com/gb/legal/privacy-notice-personal.
Although we may display their forms on the CSI Portal, when you provide your payment details, you are providing them to the applicable payment processor. You acknowledge that our third-party payment processors may have their own agreements which apply to you. While we will not have access to your entire credit card number, we will be able to bill your credit card and may have access to certain card and payment details such as the name on your card, billing address and card expiration date. If you have questions regarding our payment processor, please contact us.
We may also accept direct deposits, wire transfers and other methods of payment.
PART II: THE USE OF PERSONAL INFORMATION
We do not sell personal information to third-parties. However, we may use personal information to:
Facilitate the operation of the CSI Portal, including sharing or providing access to personal information to Third-Party Providers, see below for details;
Bill and collect money owed to us;
Verify your contact information;
Provide user support or to support and improve the CSI Portal;
Communicate with you about your account or services we offer;
Send or display informational and promotional materials from us, our partners, or third parties to you. You may unsubscribe from such promotional communications at any time;
Pursue available legal remedies to us and to prosecute or defend a court, arbitration or similar proceeding;
To meet legal requirements or seek legal advice from a lawyer in connection with your use of the CSI Portal; and
To enforce compliance with our Terms and applicable laws, rules and regulations.
We may also anonymize information collected in connection with your use of the CSI Portal, and compile or aggregate that information in reports and other formats, which we may sell, license or use for our own commercial purposes.
PART III: THE DISCLOSURE OF PERSONAL INFORMATION
Sharing Personal Information and Content if Required by Law
We may share personal information and any content collected, uploaded or provided to us if required by law, such as in response to a subpoena, court order or other legal process in any jurisdiction. If we are required by law to make any disclosure of your personal information or content, we may, but are not obligated to, provide you with written notice of such disclosure, if permitted by law.
Sharing Personal Information to Cooperate with Investigations and Law Enforcement
Absent a court order, subpoena or other legal requirement to disclose personal information or content in our possession or control, you agree that we may also share personal information and content you upload or which is associated with your account to cooperate with law enforcement authorities in the investigation of any criminal matter if we reasonably believe doing so is necessary or beneficial in protecting your safety, or the safety of any third-party.
Sharing Personal Information with Third-Party Providers
Our suppliers, partners, independent contractors (collectively “Third-Party Providers”) and/or employees, may have access to, or be shared personal information to use in connection with one or more of the purposes for which the information was collected.
Our Third-Party Providers may have access to personal information in providing services to us, or providing you with access to the CSI Portal. We may use a variety of Third-Party Providers in order to operate our business, host our website, emails, software and mobile applications and facilitate their ordinary use, including for example, hosting servers which store personal information.
As of the last revision date of this Privacy Policy, among others, we use the following main Third-Party Providers who may have access to, or store your personal information, by virtue of our use of their services:
Our email and data hosting providers include Google LLC together with their affiliated and related entities worldwide. For more information on their privacy practices please see https://policies.google.com;
Our data hosting providers include Amazon Web Services, Inc. together with their affiliated and related entities worldwide. For more information on their privacy practices please see https://aws.amazon.com/privacy/?nc1=f_pr; and
Our bulk email marketing providers include Mailgun Technologies, Inc., a company registered in Delaware in the United States. For more information on their privacy practices please see https://www.mailgun.com/privacy-policy/.
We also use Google LLC together with their affiliated entities worldwide, in order to use Google Analytics.
We may update the above list of Third-Party Providers from time-to-time as our business and the CSI Portal continue to evolve. Third-Party Providers may have their own agreements and privacy policies on the collection and use of personal information which either we or you provide them.
Your Personal Information May Not Be Stored in Europe
As we may have servers, Third-Party Providers, employees and other parties in locations both inside and outside of Canada and Europe, personal information we collect may become subject to foreign laws and foreign legal proceedings. In any case, storage of personal information will always meet the European Union’s General Data Protection Regulation (GDPR).
Sharing Personal Information if Our Business, Website or Service is Acquired
We may share personal information with our successors (if our business, the CSI Portal, or a part thereof, is acquired by another legal entity) or any assignee of our assets. Disclosure in such circumstances is governed by the Personal Information Protection and Electronic Documents Act, SC 2000, c 5 in Canada and by the General Data Protection Regulation (GDPR) in the European Union.
Disclaimer and Warning About Sharing Personal Information Online
YOU ACKNOWLEDGE THAT WHEN SHARING PERSONAL INFORMATION ONLINE, THERE IS ALWAYS A RISK OF DATA BREACHES, INCLUDING DATA BREACHES IN WHICH THIRD PARTIES UNLAWFULLY ACCESS OUR SYSTEMS, OR THE SYSTEMS OF OUR THIRD-PARTY PROVIDERS, WHICH STORE PERSONAL INFORMATION.
WHILE WE TAKE MEASURES TO PROTECT PERSONAL INFORMATION, YOU AGREE THAT, TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL WE, OUR AFFILIATES, OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, CONTRACTORS, AGENTS, THIRD-PARTY PROVIDERS OR LICENSORS BE LIABLE, HOWSOEVER CAUSED, INCLUDING BY WAY OF NEGLIGENCE, FOR THE LOSS OR THEFT OF YOUR PERSONAL INFORMATION OR ANY DAMAGES CAUSED AS A RESULT THEREOF, SO LONG AS WE WERE NOT DIRECTLY AND GROSSLY NEGLIGENT IN THE PROTECTION OF SAID INFORMATION.
Retention of Your Personal Information
We keep your personal information for as long as it is required for the purpose for which it was collected. There is no single retention period applicable to the various types of personal information collected. Please contact us if you would like to delete any personal information we hold about you following the termination of your account.
PART IV: Our Use of Cookies
By using the CSI Portal, you consent to our use of cookies. This cookies policy explains what cookies are, how we use them and how Third-Party Providers may also use cookies on, or in connection with our website and mobile applications.
What are Cookies?
Cookies are small text files sent to and automatically downloaded by your web browser (assuming you have cookies enabled) when you visit our Website. A cookie file is stored in your web browser and allows our Website and Third-Party Providers we use to recognize you, track your activity across our and other websites and is usually used in conjunction with logging your internet protocol (“IP”) address.
Cookies can be "persistent" or "session" cookies. Persistent cookies remain on your computer (in your browser files) or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser.
Can you block the use of Cookies?
Most web browsers allow you to disable the use of cookies. However, our website or certain components of our website or mobile applications may not operate properly if you disable cookies.
Can you delete Cookies once downloaded?
Most web browsers also permit you to delete cookies. This is typically done via your web browser’s settings, which vary depending on which web browser you use. For details on managing cookies settings using:
Chrome - https://support.google.com/accounts/answer/32050;
Firefox - https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored;
Safari - https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac; and
For any other web browser, please visit your web browser's official web pages.
How we use Cookies
Our use of cookies is primarily to analyze how you use our website, for instance which pages you visit most often and where you found our website online. This helps us better understand your user experience and other statistic which we may use to provide a better user experience in future updates to our website.
For example, cookies are used in connection with our use of Google LLC’s Google Analytics. For more information on Google Analytics and how cookies are used by Google Analytics, see Google LLC’s information page at https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage.